Customer Coordination

Your work is not the problem.
Being unreachable is.

Every enquiry answered by a person, expectations set, and a check-in after the job. Handled for you while you stay on the tools.

Get a quote Call 0458 381 559
Why It Matters

People do not judge your work.
They judge how it felt to deal with you.

Most customers cannot tell a good roof from an average one. What they can tell is whether someone answered the phone, turned up when they said, and told them what was happening. That is the whole review.

Calls go to voicemail
You are three metres up a ladder. A person answers instead, and you get the message that evening.
Customers left in the dark
No news feels like being forgotten. They get told what is happening without having to ask.
Small things become complaints
Nearly every blow-up started as an unanswered question. We catch them while they are still small.
Nobody asks for the review
Happy customers rarely think of it unprompted. We check in after the job, which is when reviews and referrals actually happen.
Referrals never get asked for
The best time is the day the work finishes. That is exactly when we ring.
You are always the bad guy
Delivering awkward news wears you down. We carry the communication so you stay the person who does good work.
How It Runs

We handle the customer.
You handle the work.

Customers who feel looked after book again, leave reviews and send their mates. Linc Point carries the calls, the updates and the follow-up, so every customer gets that experience and you get to stay on the tools.

Same Day Response

Every enquiry gets a human reply during working hours. Nothing sits in an inbox over a weekend.

Expectations Set

The customer is told what happens next and roughly when, so silence never gets mistaken for being forgotten.

Issues Caught Early

Concerns get picked up while they are still a question rather than a complaint.

After The Job

A check-in once the work is done. That call is where reviews and the next referral come from.

Required

Step 1 of 3
What is your trade?
So the right person calls you, not a script reader.
Step 2 of 3
How does customer contact happen now?
Be honest. Nobody here is going to judge you for it.
Step 3 of 3
Where do we send the fix?
Lincoln calls you himself, usually the same day.

That is through to Linc.

He will call you himself, usually the same day.

Straight to Linc. No spam. Nothing to sign.

We use your details to reply to your enquiry and get your job sorted, and share only what is needed with the trade doing the work. We never sell your information. Privacy Policy.