Privacy Policy
What we collect and why.

Last updated: 7 October 2026

Who we are

Linc Point, ABN 48 535 502 159, of South East Queensland. Contact: linc@lincpoint.com.au or 0458 381 559.

What we collect

We collect personal information you give us directly through this website, by phone, by email or in person. Depending on which form you use, that can include:

• Your name and contact details, including mobile number and email address
• Your address or suburb, and the address of a property where work is needed
• Details about the work you need or the problem you want solved
• For trade businesses and network applicants: business name, ABN or ACN, trade, licence number, staff numbers, website, rate and years of experience
• For commercial enquiries: organisation, role and the number of sites or properties
• Photos you choose to upload of the property or the work needed
• The details and answers you enter into our free tools, such as the lost quote calculator or the Storm Ready Score, along with the result
• If you refer someone to us: their name, contact details and what they need, which you confirm they know you are passing on
• The page you sent your enquiry from and how you found us, for example a search, an advert or a referral link
• Any other information you choose to include in your message

We do not collect sensitive information as defined by the Privacy Act, and we ask that you do not send it to us.

Why we collect it

We collect this information so we can respond to your enquiry, arrange quoting, coordinate work with an appropriately licensed contractor, and stay in contact with you about that work. We also use it to keep business records of enquiries and work.

Who we share it with

Where a job requires a licensed contractor, we share what that contractor needs in order to quote and perform the work. That typically includes your name, contact details, the property address and the description of the work.

We also use service providers who handle information on our behalf, including our website host and our email delivery provider. They process information only to provide those services to us.

We do not sell your personal information, and we do not pass it to third parties for their marketing.

We may disclose information where we are required to by law.

Where it is stored

Enquiries submitted through this site are delivered to our business email and stored in our business systems. Some of these providers store data on servers outside Australia. We take reasonable steps to use reputable providers, but by submitting an enquiry you accept that your information may be handled overseas by those providers.

How long we keep it

We keep enquiry and job records for as long as we need them for the purpose they were collected, and to meet our record-keeping obligations. After that we delete or de-identify them.

Accessing, correcting and deleting your information

You can ask us what personal information we hold about you, ask us to correct it if it is wrong, or ask us to delete it. Email linc@lincpoint.com.au and we will respond within a reasonable time, normally within 30 days. There is no charge for making a request.

If we cannot give you access or make a correction, we will tell you why in writing.

Marketing

We only send storm alerts, home tips and offers if you tick the box that asks for them. That box is never ticked for you. Some offers may be from businesses we work with. Those messages always come from Linc Point, they say when an offer is from a partner, and we may be paid if you take one up. We do not give your details to those businesses unless you ask us to put you in touch. Every message includes a way to unsubscribe, and we act on it.

We keep a record of each enquiry so we can recognise when the same person, or the same household, gets in touch again, and avoid calling you twice about the same job.

Cookies and analytics

We use Google Analytics and Cloudflare Web Analytics to understand how people use this site, such as which pages are visited, which buttons are tapped and whether a form was sent. Google Analytics uses cookies to do this. Cloudflare Web Analytics does not use cookies. These tools record information such as your approximate location, device, browser and the pages you visit. We use it to improve the site and our advertising, not to identify you.

You can block or delete cookies in your browser settings, or opt out of Google Analytics with the Google Analytics opt-out browser add-on. Our host also records standard technical information such as IP address and browser type for security and performance.

Security

We take reasonable steps to protect the information we hold from misuse, loss and unauthorised access. No system is completely secure, and we cannot guarantee the security of information transmitted over the internet.

Complaints

If you think we have mishandled your personal information, email linc@lincpoint.com.au with the details. We will look into it and respond to you in writing.

If you are not satisfied with how we handle your complaint, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.

Changes to this policy

We may update this policy. The current version always sits at this address, with the date it was last updated at the top.